Call Center Scheduling

Scheduling an appointment with a call center agent provides the perfect answer for patients who want a “human touch”. There also remains a large patient population that is not web-savvy and therefore need to schedule their appointments via phone. 

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Call Center

Using our unique SchedLogic™  technology the call center agents are guided through each personalized call script, including exactly what to ask each patient and when. They know what information to supply the patient calling, and are given only the appointments slots that are relevant to that specific patient according to your rules. This type of rules-based scheduling provides a much more personal patient experience, reduces call duration, greatly minimizes human error, and reduces staff workload and cost to your practice.
Our unique call center scheduling solution can be deployed using our Odoro call center.
If you have a large Call Center and are looking for the best call center scheduling software to power it, we are here to help.
Odoro’s Call Center scheduler is an easy to use solution for any age range and makes scheduling more readily available. You can operate the Call Center Scheduler alongside your office staff and other Odoro Healthcare Scheduling Modules to provide your patients more appointment booking channels.

Outcomes

  • 24/7 Human engagement, with minimal wait time
  • Reduced call duration
  • 50-70% appointments moved to self-service
  • Reduce no-show by 50-85%
  • Increase appointment utilization by 5-12%
  • Save 50 work hours per month per practitioner
  • Exceptional service for existing and new clients
  • Your bottom line: reach practice’s full economic potential clients
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All-ways Scheduling

Increase Patient Engagement

When you choose to run all of Odoro’s scheduling modules your patients can self-serve their appointment booking using all points of access: Web, Mobile, IVR (Interactive Voice Response), and Call Center, alongside your office staff. This provides your patients 24/7 access and significantly reduces your staff’s workload. Everyone wins. Odoro’s solutions are powered by a scalable rule-based engine – SchedLogic™.  See our system’s Benefits section for more on how we stack up.