Interactive Voice Response (IVR) Scheduling

Although there is rising demand for online appointment booking, statistics show that there are still twice as many appointments booked through IVR than online. There remains a large population that wants 24/7 access, yet is not web savvy.

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IVR Scheduler

Using the IVR Scheduler, patients can schedule appointments 24/7 through their phone, with no wait time. The IVR scheduler is a multilingual automated answering solution that gathers information and books appointments according to preset practitioner logic. It is powered by our customizable SchedLogic™ technology.
Our rules-based IVR scheduling reduces your workload, and lowers cost to your practice. It is user friendly for any age group and provides a solution for your less web-savvy patient population, or for those who need to gain access to the practice when the office is closed and/or when an Internet connection is not available. All non-appointment calls can be forwarded to the practice office to be answered or to leave a message. You can operate the IVR Scheduler alongside your office staff and other Odoro Healthcare Scheduling modules to ensure your entire patient population is gaining 24/7 access to your practice. 

Outcomes

  • 24/7 access for patients, with no wait time
  • 50-70% appointments moved to self-service
  • Reduce no-show by 50-85%
  • Set price regardless of the number of appointments made
  • Increase appointment utilization by 5-12%
  • Save 50 work hours per month per practitioner
  • Exceptional service for existing and new clients
  • Your bottom line: reach practice’s full economic potential clients
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All-ways Scheduling

Increase Patient Engagement

When you choose to run all of Odoro’s scheduling modules your patients can self-serve their appointment booking using all points of access: Web, Mobile, IVR (Interactive Voice Response), and Call Center, alongside your office staff. This provides your patients 24/7 access and significantly reduces your staff’s workload. Everyone wins. Odoro’s solutions are powered by a scalable rule-based engine – SchedLogic™.  See our system’s Benefits section for more on how we stack up.