/Tag: healthcare consumerism

Using Chatbots to Transform the Patient Access Experience

The easier, quicker and more convenient the route is for patients to communicate with their health provider, the better the patient experience. Chatbots provide an affordable new tool for health systems to better meet these needs. Currently, the patient [...]

Embrace healthcare consumerism before it’s too late

We live in an era where we can book everything online – from our holidays, dining out, to ordering a taxi.  The dawn of healthcare consumerism is also changing our expectations and desires in the way we approach and [...]